The domain name hugoandborg.com (the “Website”) is owned by Hugo&Borg. Your use of the Website and services is governed by this Privacy Policy. Hugo&Borg is committed to protecting your privacy when you provide information during your use of the Website.
Our privacy policy describes:
- What personal information about customers we collect
- How and why we collect your personal information
- How your personal information is protected and kept secure
- How we use cookies
- Controlling your personal information
1. What personal information about customers we collect
Information you give us
We collect information that you voluntarily provide, including:
- Name
- Contact information, including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- Language preferences
Automatic information
The site automatically collects usage data, such as:
- IP address
- Your mobile device information (e.g. device model, operating system version, device date and time, unique device identifiers, mobile network information)
- The location of your device or computer
- Version and time-zone settings
Information from other sources
We might receive information about you from other sources, such as updated delivery and address information from our carriers.
2. How and why we collect your personal information
We use your personal information to operate, provide, develop and improve our products and services:
- Purchase and delivery of products and services. Your data supports order handling, delivery, payments, and communications about orders and promotional offers.
- Provide, troubleshoot and improve our services. Information enables functionality, performance analysis, error fixes and usability improvements.
- Recommendations and personalisation. Data helps us identify your preferences and personalise your experience with our services.
- Communicate with you. We contact you regarding our services through various channels (phone, email, chat).
3. Your personal information is protected and secure
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We maintain technical and organisational security measures wherever your data is stored or processed, including private networks and cloud environments. You remain responsible for keeping your password confidential.
4. How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by tailoring their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic-log cookies to identify which pages are being used. This helps us analyse data about web-page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies through your browser settings, though declining may prevent you from taking full advantage of the website.
5. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via the Contact page.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.